INFORMATION
The airline has the obligation of informing passengers when asking for a reserve or purchasing their plane tickets:
- The different available fees and their conditions.
- If it is a direct flight or with stops, if it involves changing aircraft, or includes connections.
- If they serve meals at flights lasting more than an hour and a half.
WAITING LIST
- The airline must establish waiting lists at the airports to attend passengers who do not have a confirmed reservation.
- Priorities for embarking are determined by the ticket's conditions and by the airlines' regulations.
LUGGAGE
- Passengers can carry luggage free of charge according to the airlines' regulations.
- 15 kilos is the usual weight permitted on domestic flights, while you can carry 20 to 30 kilos on international flights, according to the airline and the class you are travelling on.
- Once you have registered your luggage with the airline, it will hand you a receipt identifying your luggage on which the weight will be indicated.
- Besides the free of charge luggage, each passenger can carry in addition, for free and under his personal custody, those articles indispensable for his use and comfort during the flight, which must be stored under the seat facing the passenger.
- The airline will assume approximately US$ 140 per kilo for the loss of luggage on domestic flights and US$ 22 or 23 per kilo on international flights.
- The passenger can declare a luggage value above the limit assumed by the airline, in which case, if the airline accepts, the passenger must pay the corresponding rate for the declared excess.
- In case of a delay in delivering the luggage, the airline must carry out the delivery free of charge to the point the passenger determines to that effect.
- The passenger will pay a rate for the transportation of luggage weighing an excess of that established by the airline, according to its regulations.
- The passenger must retain control of his receipt for luggage until the time limit for making any possible complaint expires.
- In case of luggage damaged, the passenger must present his complaint to the airline within three days counted from its delivery on domestic flights, and within seven days on international flights.
- In case of loss, destruction or delaying of the luggage, the complaint must be made within ten or twenty-one days considered from the day the luggage had to be delivered to the owner, depending on it being a domestic or international flight respectively.
- If passengers notice damages or missing goods in the luggage on arrival, or if it is not delivered at all, we recommend complaints to the airline be presented right away, before leaving the airport's premises.
Iguazu Falls
